Support & Feedback
Contact & Bug Report Guide
Before sending a report, please check the Troubleshooting & FAQ page for immediate solutions to HTTP 429 rate limits and browser cookie locks.
How to Report a Bug Effectively
To help us reproduce and resolve an issue without back-and-forth emails, please include:
- App Version: (e.g.,
v1.1.1) - Windows & Python Version: (e.g., Windows 11, Python 3.13.2)
- Steps Taken & Mode: (
Test First 10,Extract All, orTranslate Cached) - Sanitized Diagnostic Log: Click 🩺 Save Diagnostic Log in the app and paste or attach the generated
diagnostic_report_*.txtfile (usernames, cookies, and API keys are automatically redacted).
Support Scope Note: We review all bug reports and reflect common fixes in the public FAQ and future releases, but we cannot guarantee individual response times or custom feature development schedules.